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Welcome to Violet Lane Medical Practice           

                                       Register with DoctorLink here                

The doctors and staff at Violet Lane Medical Practice in Croydon are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We are also a teaching practice for 5th year students from St Georges Medical School and soon to accommodate 3rd year students from King's Medical School.

GENERAL DATA PROTECTION REGULATION.

Please read our Direct Care - Privacy Notice. This will explain WHY we hold information (Data) on you, WHAT type of information (Data) it is, and WHO has access to this information (Data). You can also see all our Policies under "Further Information" on the right, you will find them under the heading GDPR. 

Download our Direct Care Notice

Disabled Access

There is access for the disabled via the new front lobby door. There is also a fully equipped toilet with wheelchair access.

Patient Survey Report now available please click on link

 

See Latest News for information on Health & Social Care Act & your information being extracted from your medical records, plus information on Friends & Family Test.

Click on the logo below to access Patient Access

 Doctorlink

 

 Please ensure your contact details are ALWAYS UP TO DATE

SMS and email communication: 

In the past, we GPs would write a letter to the patient or phone them. It is not always easy to get through on the phone and it is difficult to leave a message, that anyone could access. A letter would take to long for any urgent correspondence.

To be more efficient, we have decided to use SMS texts and email communications in place of letters (if appropriate). 

If you do not wish us to text you or email you then please inform us in writing.

Please ensure we have your correct details. Always remember to contact the surgery to update your phone numbers and address. 

3 reasons why patients prefer texts over calls:

1. Quicker communication

Patients that miss calls from their GPs or surgeries are often met with busy phone lines when they ring back, leading to a game of telephone tag which is frustrating and time consuming for everyone involved. Because of how busy GPs are, they often rely on their admin staff to relay messages back to their patients. GPs using SMS have found that texting their patients is faster than tasking the reception team to call them. Patients really appreciate this direct and timely communication too.

2. They can refer back to texts

Most of us aren’t always equipped with a pen and paper and aren’t prepared to take notes every time the phone rings. Taking important phone calls can be particularly stressful for patients that are hard of hearing or suffer from various learning disabilities that makes processing verbal information difficult.

When patients can refer back to messages from their doctor, there’s less confusion and a higher likelihood that the patient will engage in their care plan. The ability to refer back to texts is also helpful for English-as-a-second-language patients.

3. It’s more convenient

Let’s face it, there’s never really a convenient time to answer an unplanned phone call, especially one from your doctor that may contain sensitive or private information.

We only intend to use SMS to send non-sensitive information (such as appointment information, normal test results, or anything that could otherwise be sent in a letter). But for sensitive information, GPs can still text their patients and ask that they call the practice at their earliest convenience.

 

To view Patient Summary, Medication and Allergies.

(Site updated 20/03/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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