Book Appointments

Our Appointment Procedure

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Check Your Condition First

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.


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Speak to a Pharmacist

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.


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Do you require an appointment?

Violet Lane offers a mix of same day, urgent and routine appointments either by face to face or over the phone based on clinical need.

If you have a medical query you (or a relative/carer) will need to complete the ‘Violet Lane Request Form’, this can be done in the following three ways.

Please note the request form will only be available within the hours stated on the form.

1. Fill the form online and click on ‘I want help for a medical issue

2. Calling 020 8688 0333

  • Reception staff member can fill the form in on your behalf. This option is appropriate for those without internet access or do not feel comfortable with computer use. Please note if the request form is closed for submission they will be unable to fill the form in for you.

3. Coming to the desk

  • Reception can fill the form in on your behalf

If your symptoms are an emergency please call 999

If you have an urgent on the day medical issue after the request form has closed, please call the surgery and your request will be assessed by the on-call doctor.

Your request will be reviewed by your own GP’s within 2 working days, they may contact you for further information.

In case it is deemed urgent you should be available to come to the surgery that day. If they deem it is a non-urgent issue but still requires a doctor review you will be contacted to arrange an appointment for a different day. Please note you may be re-directed to alternative services if your GP believes you may receive more appropriate care elsewhere or if we have reached capacity. 


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GP Hubs

If you then need to see a GP out of hours NHS 111 can book an appointment for you to be seen at one of the three new GP hubs in Croydon.

The hubs are open 8am to 8pm, 7 days a week, 365 days a year. You can also be seen at a GP Hub without an appointment but may have to wait.

Hubs at:

  • Purley Hospital 856 Brighton Road Purley CR8 2YL
  • East Croydon 59 Addiscombe Road Croydon CR0 6SD
  • Parkway Health Centre Parkway New Addington  CR0 0JA

The following link to Croydon GP Hubs will give you details of what type of conditions are able to be dealt with at the Hubs.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Homepage Image © Copyright Peter Trimming and licensed for reuse under Creative Commons