Appointments

Violet Lane Medical Practice offers a mix of same day, urgent and routine appointments either by face to face or over the phone based on clinical need.

If you have a medical query you (or a relative/carer) will need to complete the Violet Lane request form, this can be done in the following three ways.

Please note the request form will only be available within the hours stated on the form.

1. Fill the form online and click on ‘I want help for a medical issue
2. Call us on 020 8688 0333. Reception staff member can fill the form in on your behalf. This option is appropriate for those without internet access or do not feel comfortable with computer use. Please note if the request form is closed for submission they will be unable to fill the form in for you.
3. Coming to the desk. Reception can fill the form in on your behalf

Your request will be reviewed by your own GP’s within 2 working days, they may contact you for further information.

In case it is deemed urgent you should be available to come to the surgery that day. If they deem it is a non-urgent issue but still requires a doctor review you will be contacted to arrange an appointment for a different day. Please note you may be re-directed to alternative services if your GP believes you may receive more appropriate care elsewhere or if we have reached capacity.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If possible please try to submit your request with our Violet Lane request form before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

• Appointments are available to book between 6.30pm and 8pm on weekday evenings and between 9am and 5pm on Saturdays.
• Face-to-face GP, First Contact Practitioner and Nurse appointments are bookable at Violet Lane Medical Practice, 231 Violet Lane CR0 4HN on Saturdays only
• To book an appointment, contact us.

If you then need to see a GP out of hours NHS 111 can book an appointment for you to be seen at one of the three new GP hubs in Croydon.

The hubs are open 8am to 8pm, 7 days a week, 365 days a year. You can also be seen at a GP Hub without an appointment but may have to wait.

Hubs at:

• Purley Hospital 856 Brighton Road Purley CR8 2YL
• East Croydon 59 Addiscombe Road Croydon CR0 6SD
• Parkway Health Centre Parkway New Addington  CR0 0JA

The following link to Croydon GP Hubs will give you details of what type of conditions are able to be dealt with at the Hubs.

A GP is not appropriately trained to deal with dental problems. This includes toothaches, abscesses and problems experienced after dental treatment. We cannot provide antibiotics as it is necessary to have a full assessment before prescribing such things.

We would therefore suggest patients register with and attend regularly a dentist who can provide appropriate routine and emergency advice. Dentists offer a 24 hour emergency service. Out of normal surgery hours, this service is only for urgent dental treatment that cannot wait until the next working day to be treated.

For emergency dental treatment outside normal working hours, registered patients should contact their dental surgery. Most surgeries have an answering machine message referring you to out-of-hours information.