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Prescriptions
Ordering a repeat prescription
Repeat prescriptions are for medicines already agreed with the Doctors. If you have not had a medication from us before, you must see the Doctor to discuss your requirements. There are several ways to obtain your prescription.
To maintain the utmost patient safety and minimise the risk of errors and delays:
- We unfortunately cannot accept email requests for repeat prescriptions
- Faxed requests are not encouraged - they also block a busy line
- Where possible order online
- Where possible, please use the tear-off computer-printed slip
- Please write separate requests for each person (otherwise we might miss someone)
- Please use the name of the drug(s) - not a description
Please allow 48 hours, excluding weekends and bank holidays, for your request to be processed. Any problems please telephone the surgery.
The NHS app
Order repeat prescriptions via the NHS app or NHS website, and have them sent to a pharmacy of your choice.
Use online services
The easiest way to order your prescription is by using our online services.
Online form
If you do not have patient access or NHS app you can still request your repeat prescription via our online form and selecting 'I have an admin query' and then 'repeat prescription'
At reception
By filling in a repeat prescription slip or by ticking the items you require on your repeat prescription counterfoil.
You will need to allow two full working days to process the prescription request before collection. Current / Acute prescriptions (i.e. an item only issued once before) may take longer and you may be asked to make an appointment your Doctor.
Please ensure all details including the full name, date of birth and phone number are clearly marked on the prescription request.
Telephone
Telephone requests block the very busy surgery telephone lines, and it is too easy to make mistakes.
Therefore to help ensure we achieve an efficient system, both for our patients and for us, this option is exclusively reserved for patients who meeting the following criteria:
- On our housebound register
- On our learning disability register
- In one of our assigned care homes
We do not make further exceptions.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Further prescriptions information
Medication reviews
Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.
Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.
There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.
As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.
Prescriptions charges
Find out more about prescription charges
Repeat dispensing
If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines.
Medicine waste campaign
South West London Medicines Optimisation teams are working together on a project to reduce medicine waste by improving the quality of repeat prescribing/ordering systems and enabling patients to manage their own repeat prescriptions according to need. Patients and carers are central to the process and it is important to recognise that non-adherence may be an issue. The SWL project seeks to empower patients with the emphasis on using digital systems i.e. patient online systems for reordering repeat prescriptions to reduce avoidable waste.
The key elements
- Promoting online ordering systems to patients
- Promoting good practice in systems for repeat prescription ordering in community pharmacies and GP practices
- Identifying key areas to reduce medicines waste e.g. DACs or third- party appliance contractors